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Make Your Web Site Customer Focused
Heated debate continues between designers who agree with the Jakob Nielsen approach to web design and those who don't.

You may ask 'So what and who is Jakob Nielsen anyway?'

Why should it personally concern you? Well, do you know if your web site designers are concerned or even aware about good web design practice? They should be!

Try looking at your web site through the eyes of your average user.

- What message does your web site convey?
- Does your web site convey the message that you expected?
- Do you know what message you want to convey?

Maybe your web site uses Flash and you are satisfied that your flash site satisfies the above analysis. However, have you also considered the following?

- Users without a Flash enabled browser?
- Users who wish to bookmark individual pages?
- Users who have sight difficulties and wish to enlarge the text?

Jakob Nielsen believes that '98% of Flash web sites should be pulled'! A big problem with Flash is that most Flash web sites don't actually use the interactive capabilities of the technology. Instead, most Flash web sites force users to passively watch presentations and at this point many users will just leave.

Assuming we still have your attention, Jakob Nielsen is the worlds acknowledged authority on web usability. There are those who argue that web usability doesn't matter but we struggled to navigate the web site of one such vocal opponent! The message that was conveyed to us by this site was that the author has nice imaging skills and an interesting opinion but poor web design ability. Sadly this one negative aspect undermined the credibility of the author and the web site as a whole.

We have the view that just like management theory, there is no single perfect approach to web design. It is important to be aware of the principle theories and practices and then apply an appropriate design to each client web site. However, we believe that the most important consideration of any web site is the effectiveness of the message that the site conveys.

Please contact us for further advice.
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